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Shipping Policy

Last updated: September 26, 2026

Thank you for shopping with Luma.

1. Shipping

We currently offer free shipping on orders, as displayed on our product page.

Orders are shipped to the address provided during checkout.

2. Processing Time

Orders generally require 1–3 business days to be processed before shipment.

Business days do not include weekends or applicable holidays.

3. Delivery Time

Estimated delivery is approximately 8–13 business days after processing.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

4. Tracking

When tracking information becomes available, it may be sent to the email address provided during checkout.

Please allow some time for tracking information to update after your order has been shipped.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you entered an incorrect address, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking information indicates that the package was delivered but you cannot locate it, please check with household members, neighbors, and the delivery location before contacting us.

We will work with you to investigate shipping issues where possible.

7. International Orders

If international shipping is offered, customers may be responsible for applicable customs duties, taxes, or other charges imposed by their destination country.

8. Contact

If you have questions about your shipment, please contact Luma through our website's Contact page and include your order number.