Refund policy

 

Refund & Return Policy

Last updated: September 26, 2026

At Luma, we want you to be satisfied with your purchase. Our products are backed by a 30-day money-back guarantee, as advertised on our product page.

1. 30-Day Money-Back Guarantee

You may request a refund within 30 days of receiving your order if you are not satisfied with your purchase.

To request a refund, contact our support team and provide:

  • Your order number
  • The email address used for your purchase
  • The reason for your return/refund request

2. Product Returns

For hygiene and safety reasons, skincare products that have been opened or used may be subject to additional return requirements.

If we ask you to return an item, we will provide instructions for the return.

Please do not send a product back without contacting us first.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review the issue and work with you on an appropriate resolution.

4. Refund Processing

Once your refund is approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

5. Shipping Costs

Original shipping charges, if any, may be non-refundable unless the item was damaged, defective, incorrect, or otherwise required to be refunded under applicable law.

6. Exchanges

We do not guarantee exchanges for all products or situations. If you need a replacement because your order arrived damaged, defective, or incorrect, please contact us.

7. Contact

For refund or return questions, please contact Luma through our website's Contact page and include your order number.